Pharmacy, people, and passion.

For us, it's about doing what we love in a place we can thrive. 

At Computer-Rx, we're driven to identify top talent and match you with positions that utilize your strengths, while providing the necessary support and training to help you build a successful career as part of a stable and prosperous company. Whether you're just beginning or ready for the next step, Computer-Rx can be an important part of that journey. Apply with us today and let's explore opportunities together.

 Computer-Rx is currently seeking applicants for the following positions:


In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Notice to All Applicants - Please click here to view.

Computer-Rx is an Equal Opportunity Employer - Gender/Disability/Vets
A Drug Free Workplace 

Software Support Technician

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Job Description:

We're currently looking to fill full-time Software Support Technician positions. Candidates will be responsible for providing our customers with support regarding our intergraded software. Qualified candidates will have the following skills, knowledge, and experience:

 

Experience:

Experience in the following area is strongly desired but is not required:

  • Pharmacy and/or Healthcare related experience
  • CPhT. Certified Pharmacy Technician
  • Microsoft Certifications (MCP or better) or equivalent experience
  • Experience using pharmacy management software
  • Prior help desk experience

 

Job Duties, Responsibilities and Traits:

This position includes, but not limited to the following activities and responsibilities:

  • Must have strong customer service skills
  • Provide first tier software instructional help to a rapidly growing customer base
  • Portray strong professional communication skills
  • Possess basic computer skills (Excel, Microsoft Word, Microsoft Powerpoint, Windows operating systems)
  • Perform troubleshooting skills in order to investigate whether the pharmacy software, POS software, or peripheral equipment are responding to the programs instructions
  • Help client pharmacies solve patient insurance related problems
  • Ability to manage projects responsibly and manage priorities in a fast-paced environment

 


 

Technical Support Representative

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Job Description:
The in-house Technical Support Representative is the first point of contact for customers with technical support issues. He/she is responsible for troubleshooting, analyzing, and resolving customer issues by providing advanced desktop and tier 1 support. In addition, the Analyst will ensure that high levels of customer satisfaction are met and issues are resolved in a timely manner.

Essential Functions:

  • Responsible for providing technical support including advanced desktop support, tier 1 support for: servers, networking equipment, and all pharmacy hardware.
  • Responsible for monitoring, tuning & troubleshooting problems with pharmacy networks, related systems and software components.
  • Perform desktop support for all varieties of problems. Requires troubleshooting and in-depth support to analyze and resolve reported problems.
  • Evaluate network outages and problem situations, resolving and/or escalating as required for resolution.
  • Work with the technical support team members to resolve reported trouble incidents and ensure timely resolution.
  • Process all service requests for new or modified services as they are required.
  • Monitor open trouble incidents and ensure timely resolution.
  • Monitor network components (routers, switches and other items).
  • Inspect and troubleshoot all peripherals within the pharmacy.

 

Requirements:

  • 2 to 4 years of experience working in a help desk/system support position.
  • Extensive, in-depth knowledge of computer hardware.
  • Must possess good project management skills and ability to work on multiple tasks.
  • Must have strong verbal and written communication skills, including ability to perform detailed technical troubleshooting over the phone in a simplistic manner to assist non-technical users.
  • Must have highly effective interpersonal and organizational skills.

Desired Skills:

  • A+ certification.
  • Network+ certification.