Pharmacy, people, and passion.

For us, it's about doing what we love in a place we can thrive. 

At Computer-Rx, we're driven to identify top talent and match you with positions that utilize your strengths, while providing the necessary support and training to help you build a successful career as part of a stable and prosperous company. Whether you're just beginning or ready for the next step, Computer-Rx can be an important part of that journey. Apply with us today and let's explore opportunities together.

 Computer-Rx is currently seeking applicants for the following positions:

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Notice to All Applicants - Please click here to view.

Computer-Rx is an Equal Opportunity Employer - Gender/Disability/Vets
A Drug Free Workplace 

Sales Consultant

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Title: Sales Consultant
Reports to: Director of Sales

Sales Department Statement:
Provide partnership and solutions for a pharmacy to have a successful business.

Job Description:
As a Sales Consultant, you will have the opportunity to help Community Pharmacies thrive by discovering the right solutions to solve their business problems. You will develop relationships that cause you to be a trusted partner and team member for the customer and coworker alike.

What does success look like in this position?

  • Sell Software to pharmacies by connecting the right solutions to their problem.
    • Achieve the weekly, monthly and annual Sales Goals.
    • Consistently accomplish the ongoing, fast-paced tasks that correlate to Sales success.
  • Be a valuable resource to the pharmacies by delivering current relevant information.
    • Achieve the monthly Continuing Education goal.
    • Remain knowledgeable on key industry topics that impact Community Pharmacy and share that knowledge with the pharmacy owners.
    • Consistently deliver this knowledge throughout the sales process via live phone conversations, email communication, user meetings/presentations and face to face meetings.
  • Be very knowledgeable about the core products and services offered at Computer-Rx and provide relevant education to the pharmacies.
    • The Sales Consultant knows of every software feature and can answer the “Why” behind each one. They are always aware of the newest released features and the impact they have on pharmacies.
    • The Sales Consultant will confidently be able to demonstrate the software and show its best, most relevant usage that results in success for the pharmacy and alleviation of business problems.
  • Personal and Professional Development of sales techniques, strategies and concepts.
    • Ongoing, consistent development of sales techniques and strategies via the educational resources made available, as well as external sources.
    • Show the proven application of these strategies and concepts by way of sales success and goal completion.

 


 

Technical Content Writer

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Title: Technical Content Writer
Reports to: Education Coordinator

Position Goal:
Create content to increase knowledge in customers and employees.

Job Description: 
This position will be responsible for researching, writing and editing educational company communications. With the ability to take direction from the Educational Coordinator and create the words needed to convey the technical aspects of a feature or product, the Technical Content Writer will describe the process and effectively answer the questions that are being asked by our pharmacy customers.

The ideal candidate will be a self-starter that gets things done on time with high-level writing and editing skills. Quickly understanding the pharmacy industry, its nuances, and clearly communicating on key topics is crucial in this position.  You will be responsible for creating, and transforming ideas into works for many education projects.

Position duties and responsibilities:

  • Write with detail and enthusiasm to deliver education to customers and employees that brings knowledge that encourages product use and understanding.
  • Develop relationships with research sources to ensure the most accurate and timely material can be produced.
  • Have fantastic organization and time management skills that allow a priority to be followed while guaranteeing content production.

What does your best day look like at Computer-Rx?

  • You are maximizing your content delivery to exceed required content submissions.
  • You are finding new ways you can contribute to the success of the Education department in communicating to Computer-Rx customers.
  • You are helping to create a positive work environment.

You may be a match for Computer-Rx if you are great at:

  • Being a part of and telling a great story. At Computer-Rx we strive to create story worthy experiences by being exceptional, giving the pickle and going the extra mile for anyone.
  • Working with a team. We are a team of people who work together to leverage our various skillsets and collaborate together so we can create a synergy to establish exceptional results.
  • Being innovative. We constantly seeking creative solutions to overcome obstacles and to be open to new ideas and approaches.
  • Creating meaningful relationships. We believe in strong and open relationships built on communication and trust.
  • Owning it! We believe that anything worth doing, is worth doing well. Taking ownership of your actions requires you to be responsible and have pride in yourself.
  • Being humble. We believe in a quiet confidence because in the long run, character will speak for itself.
  • Being Passionate and Driven. We are inspired because we believe in what we are doing and where we are going
  • Encouraging Growth. We want to constantly work to unlock the potential in ourselves and each other by mentoring, investing in and caring for the people around us.
  • Having Fun. Productivity and work are of utmost importance at Computer-Rx, but so is fun. We create fun and enjoy the work we do.

We would love to talk if you:

  • Have a college degree in English or another relative degree.
  • Have 2 or more years of technical writing experience.
  • Have experience working a Learning Management Software.
  • Have video script writing/storyboarding experience

Bonus Points if you:

  • Have experience writing technical manuals.
  • Have experience working with LearnUpon software.
  • Have experience with Captivate or similar video editing software.

What is in it for you?

  • Be a part of a creative team dedicated to advancing the knowledge of Computer-Rx customers and employees.
  • Be challenged to work independently to produce content every day.
  • Opportunity to grow your career as Computer-Rx continues to grow.

 


 

Software Support Technician

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Job Description:

We're currently looking to fill full-time Software Support Technician positions. Candidates will be responsible for providing our customers with support regarding our intergraded software. Qualified candidates will have the following skills, knowledge, and experience:

 

Experience:

Experience in the following area is strongly desired but is not required:

  • Pharmacy and/or Healthcare related experience
  • CPhT. Certified Pharmacy Technician
  • Microsoft Certifications (MCP or better) or equivalent experience
  • Experience using pharmacy management software
  • Prior help desk experience

 

Job Duties, Responsibilities and Traits:

This position includes, but not limited to the following activities and responsibilities:

  • Must have strong customer service skills
  • Provide first tier software instructional help to a rapidly growing customer base
  • Portray strong professional communication skills
  • Possess basic computer skills (Excel, Microsoft Word, Microsoft Powerpoint, Windows operating systems)
  • Perform troubleshooting skills in order to investigate whether the pharmacy software, POS software, or peripheral equipment are responding to the programs instructions
  • Help client pharmacies solve patient insurance related problems
  • Ability to manage projects responsibly and manage priorities in a fast-paced environment

 


 

Technical Support Representative

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Job Description:
The in-house Technical Support Representative is the first point of contact for customers with technical support issues. He/she is responsible for troubleshooting, analyzing, and resolving customer issues by providing advanced desktop and tier 1 support. In addition, the Analyst will ensure that high levels of customer satisfaction are met and issues are resolved in a timely manner.

Essential Functions:

  • Responsible for providing technical support including advanced desktop support, tier 1 support for: servers, networking equipment, and all pharmacy hardware.
  • Responsible for monitoring, tuning & troubleshooting problems with pharmacy networks, related systems and software components.
  • Perform desktop support for all varieties of problems. Requires troubleshooting and in-depth support to analyze and resolve reported problems.
  • Evaluate network outages and problem situations, resolving and/or escalating as required for resolution.
  • Work with the technical support team members to resolve reported trouble incidents and ensure timely resolution.
  • Process all service requests for new or modified services as they are required.
  • Monitor open trouble incidents and ensure timely resolution.
  • Monitor network components (routers, switches and other items).
  • Inspect and troubleshoot all peripherals within the pharmacy.

 

Requirements:

  • 2 to 4 years of experience working in a help desk/system support position.
  • Extensive, in-depth knowledge of computer hardware.
  • Must possess good project management skills and ability to work on multiple tasks.
  • Must have strong verbal and written communication skills, including ability to perform detailed technical troubleshooting over the phone in a simplistic manner to assist non-technical users.
  • Must have highly effective interpersonal and organizational skills.

Desired Skills:

  • A+ certification.
  • Network+ certification.


 

Director of Support

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Title: Director of Support
Reports to: VP Customer Success

Department Statement:
Lead the Support department so that each team member feels empowered to take ownership and pride in playing their part in an effortless customer experience resulting in high customer and employee retention.

Director of Support Why:
Lead the Support department so that each team member feels empowered to take ownership and pride in playing their part in an effortless customer experience resulting in high customer and employee retention.

Job Description:
As the Director of Support, you will be responsible for leading and organizing the daily operations of the Support department. The Support department consists of approximately 60 people who deliver support through multiple channels including phone, email, chat and self-service. Your job will be to ensure that the Support department is delivering on the company mission of partnering with community pharmacy to improve patient health. We believe that if we deliver an effortless customer experience, we empower our customers to live out their passion of working with patients who need their care. Your job will be to focus the resources and efforts of the Support department to make a positive contribution to the pharmacies we do business with.

What does success look like in this position?

  • Lead
    • Promote the vision and culture of the organization to ensure that the support team is an extension of the Computer-Rx brand and understand the importance of the role that they play.
    • Believe in the power of positivity and be intentional about celebrating wins but also in taking the opportunity to learn and teach in every loss.
  • Communicate
    • Clarify and communicate the expectations for all Support team members to ensure that everyone is focused on the goal and have opportunities to grow personally and professionally.
  • Operations
    • Lead operations to ensure that customers are a little better off after every interaction with your team.
    • Plan and evaluate the support budget to ensure the best ROI is received for the company.
  • Quality
    • Develop and improve on KPI’s that recognize superior performance and allows us to hold each other accountable so that the status quo is not acceptable.
    • Ensure that the quality of the service that the Support team provides is consistent with the expectations of our customers and industry.
  • Empathy
    • Ensure that customers look to us as a partner because they know that if they need help, they can communicate with us and we have the knowledge and know-how to get them taken care of.
    • Focus on creating empathy in our team so that customers trust us because they know that our team members understand the role that we play in their business and in turn take initiative to help solve problems.

We may be a match if you are great at:

  • Being a part of and telling a great story. At Computer-Rx we strive to create story worthy experiences by being exceptional, giving the pickle and going the extra mile for anyone.
  • Working with a team. We are a team of people who work together to leverage our various skillsets and collaborate together so we can create a synergy to establish exceptional results.
  • Being innovative. We constantly are seeking creative solutions to overcome obstacles and to be open to new ideas and approaches.
  • Creating meaningful relationships. We believe in strong and open relationships built on communication and trust.
  • Owning it! We believe that anything worth doing, is worth doing well. Taking ownership of your actions requires you to be responsible and have pride in yourself.
  • Being humble. We believe in a quiet confidence because in the long run, character will speak for itself.
  • Being Passionate and Driven. We are inspired because we believe in what we are doing and where we are going
  • Encouraging Growth. We want to constantly work to unlock the potential in ourselves and each other by mentoring, investing in and caring for the people around us.
  • Having Fun. Productivity and work are of utmost importance at Computer-Rx, but so is fun. We create fun and enjoy the work we do.

We would love to talk if you:

  • Have a Bachelor’s Degree
  • Have 3-5 years of leadership experience overseeing 5 or more people.
  • Have 3-5 years of customer service experience.

Bonus Points if you:

  • Have experience with a customer service ticketing system (Zendesk preferred)
  • Have multiple leadership podcast that you subscribe and listen to.
  • Leadership and leadership theory fascinates you.

What is in it for you?

  • Play a significant role within the leadership and success of Computer-Rx.
  • Be innovative while you create processes that tell stories every day.
  • Opportunity to grow your career as Computer-Rx continues to grow.